Privacy Policy · Pocket Energy

Introduction

Pocket Energy App is a mobile application platform for power services provided by Gold Card Power-Tech. We take your privacy very seriously and are committed to protecting your personal information with the utmost care. We strive to maintain your trust in us by adhering to the principles of accountability, purpose limitation, consent, data minimization, security, user participation, and transparency in the protection of your personal information.

This Privacy Policy will help you understand the following:

How We Collect and Use Your Personal Information
How We Use Cookies and Similar Technologies
How We Share, Transfer, and Publicly Disclose Your Personal Information
How We Protect and Store Your Personal Information
How You Can Manage Your Personal Information
How We Handle Personal Information of Minors
How This Policy Is Updated
How to Contact Us

Please carefully read and fully understand this policy before using our App's services. If you do not agree with any term of this policy, you should immediately stop accessing or using this App.

1. How We Collect and Use Your Personal Information

We adhere to the principles of lawfulness, legitimacy, and necessity, and we collect and use your personal information only for the following purposes:

(1) Registration and Login

Information Types: Username, password.
Purpose: To create an account for you so that you may use the various services provided by this App.

(2) Online Purchasing and Payment

Information Types: Electricity account number, electricity address, payment information, transaction amount, transaction time.
Purpose: To complete electricity bill payments or online purchases of power-related products, ensure transaction security, and allow you to check order records.

(3) Electricity Consumption Inquiry and Analysis

Information Types: Electricity account number, consumption data (daily/monthly/yearly electricity usage, electricity bills), meter information.
Purpose: To present your electricity usage, provide consumption analysis services, and help you plan your electricity usage efficiently.

(4) Recharge Records and Bill Management

Information Types: Historical recharge records, payment records, detailed billing statements.
Purpose: To allow you to conveniently view and manage your account balance and consumption records at any time.

(5) Exceptions to Consent Requirements

Under applicable laws and regulations, we may collect your personal information without your prior consent in the following circumstances:

Where it is necessary for us to fulfill our legal or regulatory obligations;
Where it is directly related to national security or national defense;
Where it is directly related to public safety, public health, or major public interests;
Where it is directly related to criminal investigations, prosecutions, trials, or the enforcement of judgments;
Where it is necessary to protect your or another individual's life, property, or other significant lawful rights and interests, yet obtaining your consent is impracticable;
Where the personal information has been voluntarily made public by you;
Where it is necessary for the conclusion and performance of a contract at your request;
Where it is necessary for maintaining the secure and stable operation of the products or services we provide, such as detecting and resolving service failures.

2. How We Use Cookies and Similar Technologies

To ensure the normal operation of this App, we store small data files called cookies on your device. Cookies typically contain identifiers, site names, and some numbers and characters. We use cookies primarily to ensure service security, improve loading speed, and optimize your user experience. You may manage or delete cookies according to your preferences. If you clear cookies, you may not be able to use certain services that rely on them.

3. How We Share, Transfer, and Publicly Disclose Your Personal Information

(1) Sharing

We do not provide, sell, rent, share, or trade your personal information to any unrelated third parties, except in the following cases:

With your explicit prior consent or authorization;
As required by laws, regulations, or administrative or judicial authorities;
Sharing with our affiliates: To provide you with services through a unified account system, your personal information may be shared among our affiliates. However, we will only share the minimum necessary information, and such sharing will be subject to the purposes stated in this policy;
Sharing with authorized partners: Some of our services may be provided by authorized partners (such as payment service providers and SMS service providers) solely to fulfill the purposes stated in this policy. We may share certain personal information with these partners to provide better customer service and user experience. We require our partners to handle your personal information in accordance with our requirements, this policy, and other relevant confidentiality and security measures.

(2) Transfer

We will not transfer your personal information to any company, organization, or individual, except in the following cases:

Where we have obtained your explicit consent;
In the event of a merger, acquisition, or bankruptcy liquidation, if a transfer of personal information is involved, we will require the new company or organization holding your personal information to continue to be bound by this policy; otherwise, we will require that company or organization to obtain your renewed consent.

(3) Public Disclosure

We will publicly disclose your personal information only in the following cases:

With your explicit consent;
As required by law: We may publicly disclose your personal information when required by law, legal proceedings, litigation, or compulsory requirements of government authorities.

4. How We Protect and Store Your Personal Information

(1) Protection Measures

Technical Measures: We use industry-standard security measures (such as encryption technology and de-identification processing) to protect your personal information from unauthorized access, public disclosure, use, modification, damage, or loss.
Access Control: We grant access to personal information only to employees and partners who have a legitimate need to know such information, and we have established strict access control and internal management policies.

(2) Storage Location

Personal information collected and generated during our operations within the People's Republic of China will be stored within China. We will not transfer your personal information outside the country.

(3) Storage Period

We retain your personal information only for as long as necessary to achieve the purposes for which it was collected, unless laws or regulations require a longer retention period. After the aforementioned retention period expires, we will delete or anonymize your personal information.

5. How You Can Manage Your Personal Information

You may access and manage your personal information through the following methods:

Access and Correction: You may access and correct your basic profile information (such as phone number, etc.) through the "My" or "Settings" section within the App.
Deletion: You may request the deletion of certain information by contacting customer service or through the App's built-in features.
Account Cancellation: You may apply to cancel your account through the "Account & Security" section within the App or by contacting customer service. After you cancel your account, we will stop providing services related to that account and delete or anonymize your personal information as per your request (except where otherwise required by laws or regulations).

6. How We Handle Personal Information of Minors

We take the protection of minors' personal information very seriously. If you are a minor under the age of 14, you should obtain the consent of your parent or other guardian before using our services. We will protect minors' personal information in accordance with applicable national laws and regulations. If we discover that we have collected personal information from a minor without verifiable parental consent, we will take steps to delete such data as soon as possible.

7. How This Policy Is Updated

This Privacy Policy may be revised. Without your explicit consent, we will not reduce your rights under this policy. We will post any changes to this policy on this page. For material changes, we will provide more prominent notice (including, for certain services, pop-up notifications or push messages to remind you of the changes).

8. How to Contact Us

If you have any questions, comments, or suggestions regarding this Privacy Policy, or if you wish to exercise your rights regarding your personal information, you may contact us through the following channels:

Customer Service Hotline: +86-13958024843

Address: 12F, Block E, Future Center, Wuchang Street, Yuhang District, Hangzhou, Zhejiang, China

Data Protection Officer Email: digga.dong@goldcard.top

We will review the issues raised as soon as possible and respond within fifteen (15) working days after verifying your identity. If you are not satisfied with our response, particularly if our handling of your personal information has harmed your lawful rights and interests, you may also file a complaint or report with regulatory authorities such as the cyberspace administration, telecommunications administration, public security, or industry and commerce authorities, or file a lawsuit with a competent court.

Pocket Energy · Power Services